Shipping policy

Shipping Policy

Thank you for shopping with PetVestra. We are committed to processing and delivering your order as quickly and reliably as possible.

Shipping Locations

Currently, PetVestra ships within Canada only. We do not offer international shipping at this time.

Order Processing Time

Orders are processed within 1 business day after they are placed.

Orders placed before 2:00 PM EST are typically processed the next business day and prepared for shipment.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Carriers

We ship orders using trusted Canadian carriers including:

• Canada Post

• UPS

The carrier used for your shipment may vary depending on the destination and logistics.

Shipping Cost

We are pleased to offer FREE shipping on all orders within Canada.

No minimum purchase is required to qualify for free shipping.

Estimated Delivery Time

Once shipped, most orders arrive within:

3–7 business days

Delivery times may vary depending on your location, weather conditions, and carrier delays.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor the progress of your delivery.

Lost, Delayed, or Stolen Packages

PetVestra is not responsible for packages that are lost or stolen after they have been marked as delivered by the carrier.

If your package is lost or significantly delayed, please contact us and we will assist you in opening a claim with the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: contact@petvestra.com